- Who is involved in servicing
your customers? Who needs to be?
- How well are the people on the
front lines of your company trained?
- How consistent is their
- Would your rate your customer
service as something worth talking about?
- Would you be a return customer
at your company?
- Is customer service leading
consistently to additional revenue?
- What's the word on the street
These are but a few questions to prompt you to
consider what proactive steps you have taken to view your company
through your customers eyes and to highlight opportunities for
Many companies today struggle to become truly
significant because they are trying to increase revenue and
productivity and gain market share using the "survival skills" that
helped start the business. As the scope of the business changes, the
hard work and force-of-will efforts that were essential to early
survival can become an obstacle to and a drag on future growth. This
is especially true when it comes to servicing customers.
Superior customer service is the easiest way for
businesses to differentiate and distance themselves from the
competition, but it also the most overlooked and underutilized. One
thing is certain; you canÃ¢â‚¬â„¢t put customer service in a box and
delegate it to specific persons or roles in your company and expect
to have loyal customers. Great service should equal loyal customers
that should equal unsolicited referrals. Customer
Ã¢â‚¬Å“satisfactionÃ¢â‚¬Â should be the lowest level of acceptable
service in your company.
Everyone is involved in the relationship with your
customers- from sales and service personnel to production,
accounting and management. Without clearly defined service
principles, process and measurable expectations, you could be
mismanaging your most important assets.
We help companies create, refine and enhance service
related processes and policies across all roles. We do this by
analyzing current customer services procedures, then develop the
principles and buy in that raise the bar on service and keeps
everyone challenged to improve each day. Most importantly, because
we believe customer service is a means to an end, we create links
between customer service and revenue so that you can measure the
To learn more about how we can help you increase
your level of Customer Service
Contact Us or see the key components of
Customer Relationships we can assist you with.