- Are customers recognized and
treated as assets throughout your company?
- How close is your company to
being truly customer centric?
- What obstacles are keeping your
company/people from being customer centric?
These are but a few questions to prompt you to
consider what proactive steps you have taken to view your company
through your customers eyes and to highlight opportunities for
In the end, the most significant thing businesses
own is the relationship they have with their customers. Customers
are a more valuable asset than real estate and can outlast most
employees and patents. But what are you doing to build those assets?
(Put another way, what are you doing to increase revenue besides
just working harder?) Because competition today is less about who
has the best products and more about which company can spend the
most time interacting with (and therefore learning from) its
customers you need a customer centric focus- looking at your
customers as assets, not as a cost of doing business.
We help our clients develop, execute and maintain
profitable customer relationships. And we work with your people to
execute and track the progress for verifiable results. Why is this
important? Because lacking clear and objective customer-focused
purposes and processes that survive economic downturns and outlive
changes in management, long-term progress toward any destination is
impossible to sustain.
Changing the business' focus to a customer-centered
paradigm has broad- reaching impact across your organization. And
the opportunity it gives many companies to re-visit their
organization as a whole to improve business processes and achieve
significant return on investment is tremendous. Gilmore Consulting
has years of experience in facilitating the change in workflow and
information flow that creates buy-in, enthusiasm and confidence from
employees. We work with you to provide the context and rationale for
justifying change, often change in career-long work patterns.
With the proper customer focused
organization, you can:
- Build on what you accomplish
each year in increasing your customer assets- and verify it with
- Have a more structured work
environment that allows for creative thinking
- Establish Meaningful
Sales/Service policies and processes that produce results (build
- Manage people through
information instead of going through people to get the
information you need
To learn more about how we can help you adopt a more
Contact Us or see the key components of
Customer Relationships we can assist you with.